Subject to these terms, we do not offer refunds of services. To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Where items have been made or personalized for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing. If you need to return an item, see services, and select return and exchange or return only.